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Technology
Major Activity
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Quality Management Area

Operation of the quality management promotion HQs and enterprise-wide quality management secretariat

  • Defining the quality management rules, and guidelines for job improvement activities and customer satisfaction management
  • Operation of a task force for improving the quality management system (developing and improving the system)

Establishing an enterprise-wide quality management system

  • Aiming for evaluation as an excellent company of national quality competitiveness, and securing improvement of and feedback on the evaluation results
  • Assessment items of quality management (quality competitiveness)
  • Strategies and management systems
  • Company culture and the development of excellent human resources
  • Information analysis and management
  • Quality system
  • Technology development
  • Small-group improvement activities (competition events for quality teams)
  • TPM(Total Productive Maintenance)
  • CS (Customer Satisfaction)
  • SQC/SPC(Statistical Quality Control / Statistical Progress Control)
  • Safety Management
  • Results of management

Operation of a reward system for quality management innovation

  • Electing the Quality Masters of KEPCO KPS > Challenging for the position of National Quality Master
  • Electing a representative of KEPCO KPS: Electing CS Master

Developing quality experts (quality masters, improvement experts, quality inspectors, and quality auditors)

  • Motivation linked with the personnel system, and operation of the reward system

Operation of the customer charter execution system, and establishment of the customer satisfaction management system

  • Operating the customer charter execution system: Full texts of the customer charter, core services executionstandards, standards for customer response services, and monitoring
  • Establishing and operating customer satisfaction management strategies: Deployment of the ‘Improve the Service’ movement, joint workshops with customers, the customer consulting committee, and the CRM system

Quality Assurance Area

Generals

  • Quality planning
  • Developing and operating the quality assurance system
  • Diagnosing and assessing the quality assurance system
  • Quality trends and feedback
  • Developing quality-qualified staff, and running the applicable training courses
  • Guiding and assessing the quality of small businesses and subcontractors

Operation of the Quality Assurance System

  • Quality assurance plan
  • Quality assurance plan for Head office : 10 chapters Thermal power and Quality/Environment integration Manual
  • Quality assurance plan for Water/Hydraulic power generation : 10 chapters Water/Hydraulic Quality Manual
  • Quality assurance plan for Nuclear power generation : 18 chapters Nuclear power generation Quality Manual
  • Quality assurance plan for Thermal power generation : 10 chapters Thermal power Quality Manual
  • Quality assurance plan for the Transmissions and Substations : 10 chapters Transmissions and Substations Quality Manual
  • Quality assurance plan for the Gas Turbine Technology Service Center : 10 chapters Thermal power and Quality/Environment integration Manual
  • Quality assurance plan for each business unit : Developing and operating when performing technology services and unit business
  • Statements of procedures
Statements of procedures
Quality control Technology administration Special tasks Maintenance

Standards applicable to the quality management/assurance systems

  • Fields of hydroelectric power plants and transmission towers/substations: ISO 9001:2015 Quality management system
  • Fields of nuclear power generation
  • 10 CFR 50 APP ”B” (Standard for quality assurance activities at nuclear power plants, U.S. Federal Regulations)
  • ASME NQA-1 (Standard for quality assurance activities at nuclear power plants, U.S. Machinery Society)
  • KEPIC-QAP (Standard for power industry technologies)
  • The Plant Service Center : ISO 9001:2015 Quality Management System/ISO 14001:2015 Environment Management System

Quality Verification Area

Purchase Quality Activity

  • Quality verification activities planning
  • Actions to prevent the above modulation inflow
  • Monitoring the implementation of the purchase procedure
  • Improving partner quality capabilities